Coulter, Keith S.
      Enough is enough! Or is it? Factors that impact switching intentions in extended travel service transactions / Keith S. Coulter.

KST: 216-2; KST: 2254
* kvaliteta u turizmu * zračni promet
* znanstveni članak
* service failure * service delays * airlines

* quality in tourism * air transportation

U: Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2. - 144-155.

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