Identifying the dimensions of the guest's hotel experience / Bonnie J. Knutson ... [et al.]. - 2009.

KST: 3223-1-1; KST: 2221
* ponašanje i iskustvo potrošača * hotelijerstvo
* znanstveni članak
* hotel guests' experience * Hotel Experience Index * exploratory factor analysis * confirmatory factor analysis * scale development

* consumer behaviour and experience * hotel industry

1. Knutson, Bonnie J.
2. Beck, Jeffrey A.
3. Kim, SeungHyun
4. Cha, Jaemin


U: The Cornell Hotel and restaurant administration quarterly. Vol. 50 (2009), No. 1. - 44-55.

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