Heide, Morten
      Key factors in guests' perception of hotel atmosphere / Morten Heide, Kjell Gronhaug.

KST: 4221-1; KST: 2221
* percepcije * hotelijerstvo
* znanstveni članak
* atmosphere * Norwegian hotels * hotel management * hospitality * service * measurement * guest satisfaction

* perceptions * hotel industry

1. Gronhaug, Kjell


U: The Cornell Hotel and restaurant administration quarterly. Vol. 50 (2009), No. 1. - 29-43.

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