van Dijk, Pieter A.
      Emotional labor and tourism-based visitor interactions: job characteristics as determinants of emotion regulation / Pieter A. Van Dijk, Andrea Kirk. - 2008.

KST: 214; KST: 3223-1-1
* turizam i zapošljavanje * ponašanje i iskustvo potrošača
* znanstveni članak
* emotional labor * deep acting * surface acting * job-environment characteristics

* tourism and employment * consumer behaviour and experience

1. Kirk, Andrea


U: Tourism analysis : an interdisciplinary journal. Vol. 13 (2008), No. 3. - 233-243.

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