Pullman, Madeleine E.
      Visual methods : using photographs to capture customers' experience with design / Madeleine E. Pullman, Stephani K. A. Robson. - 2007.

KST: 333-3; KST: 3223-1-1
* razglednice, marke, pečati, fotografije * ponašanje i iskustvo potrošača
* znanstveni članak
* hotel design * market research * customer feedback * survey techniques * design research * photoelicitation

* postcards, stamps, photographs * consumer behaviour and experience

1. Robson, Stephani K. A.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 48 (2007), No. 2. - 121-144.

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