Contextual factors and cost profiles associated with employee turnover, 12-27.
Accessibility of hospitality and tourism websites : a challenge for visually impaired persons, 28-41.
E-mail marketing by international hotel chains : an industry-practices update, 42-52.
Roundtable retrospective 2007 : dealing with sexual harassment, 53-61.
Outback steakhouse in Korea : a success story, 62-72.
Creating a competitive advantage by building resource capability : the case of Outback Steakhouse Korea, 73-78.
Outback Steakhouse in Korea, 79-81.