Humborstad, Sut I W
      Burnout and service employees' willingness to deliver quality service / Sut I W Humborstad, Bjarte Humborstad, Richard Whitfield. - 2008.

KST: 133-4; KST: 216-2
* zaposlenici u ugostiteljstvu * kvaliteta u turizmu
* znanstveni članak
* job burnout * quality service delivery willingness * affective organizational commitment * perceived organizational support * perceived supervisor support

* employees in catering industry * quality in tourism

1. Humborstad, Bjarte
2. Whitfield, Richard


U: Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 1. - 45-64.

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