Investigating the influence of organizational justice of hotel employees' organizational citizenship behavior intentions and turnover intentions, 1-23.
Employees' perceptions of performance appraisal: the case of an upscale hotel in Hong Kong, 25-43.
Burnout and service employees' willingness to deliver quality service, 45-64.
Getting along with others: the relationship between agreeableness and customer satisfaction in the foodservice industry, 65-83.
Choosing whether to lead, lag, or match the market: developing a competitive pay strategy for a new restaurant, 85-97.
Using a model of emotional intelligence domains to indicate transformational leaders in the hospitality industry, 99-113.