Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 7 (2006), No. 3
1.
Pyo, Sungsoo
- - urednik
Inv. br.: č2007/003-3
A model of customer satisfaction and retention for hotels
, 1-23.
Hotel guest satisfaction and brand performance: the effect of franchising strategy
, 25-39.
Influence of hotel information system quality on system use and user satisfaction
, 41-58.
The role of service quality in influencing brand attachments at winery visitor centers
, 59-77.