Ottenbacher, Michael
      An investigation of the factors affecting innovation performance in chain and independent hotels / Michael Ottenbacher, Vivienne Shaw, Andrew Lockwood.

KST: 2414; KST: 2221
* tehničko-tehnološki aspekti ugostiteljskog poduzeća * hotelijerstvo
* znanstveni članak
* innovation * new service development (NSD) * new product development (NPD) * chain and independent hotels

* technical and technological aspects of catering enterprise * hotel industry

1. Shaw, Vivienne
2. Lockwood, Andrew


U: Journal of quality assurance in hospitality & tourism. Vol. 6 (2005), No. 3-4. - 113-128.

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