Chu, Kay Hei-Lin
      Development and validation of the hospitality emotional labor scale / Kay Hei-Lin Chu, Suzanne K. Murrmann.

KST: 133-4
* zaposlenici u ugostiteljstvu
* znanstveni članak
* emotional labor * service acting * hospitality employee * scale development * emotive dissonance * emotive effort * hospitality emotional labor

* employees in catering industry

1. Murrmann, Suzanne K.


U: Tourism management : research - policies - practice. Vol. 27 (2006), No. 6. - 1181-1191.

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