Solnet, David
      Service climate, employee identification. and customer outcomes in hotel property rebrandings / David Solnet, Neil Paulsen.

KST: 133-4; KST: 4222; KST: 2221
* zaposlenici u ugostiteljstvu * image * hotelijerstvo
* znanstveni članak
* service climate * hospitality * customer service * employee identification * word-of-mouth

* employees in catering industry * image * hotel industry

1. Paulsen, Neil


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4. - 3-27.

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