Costen, Wanda M.
      ACE-ing the hiring process: a customer service orientation model / Wanda M. Costen, Deborah I. Barrash. - 2006.

KST: 133-3; KST: 133-4
* zaposlenici * zaposlenici u ugostiteljstvu
* znanstveni članak
* customer service * employee performance * hospitality * hiring * service orientation * big five personality traits

* employees * employees in catering industry

1. Barrash, Deborah I.


U: Journal of human resources in hospitality and tourism. Vol. 5 (2006), No. 1. - 35-49.

---