Wildes, Vivienne J.
      Internal service quality: marketing strategies can help to reduce employee turnover for food servers / Vivienne J. Wildes, Sara C. Parks.

KST: 216-2; KST: 133-3; KST: 2411-4
* kvaliteta u turizmu * zaposlenici * troškovi ugostiteljskog poduzeća
* znanstveni članak
* internal service quality * employee turnover * employee retention

* quality in tourism * employees * costs of catering enterprise

1. Parks, Sara C.


U: International journal of hospitality and tourism administration. Vol. 6 (2005), No. 2. - 1-27.

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