Dickson, Duncan
      Managing real and virtual waits in hospitality and service organizations / Duncan Dickson, Robert C. Ford, Bruce Laval.

KST: 2411
* ekonomika ugostiteljskog poduzeća, financije
* znanstveni članak
* customer satisfaction * queue management * Walt Disney World * virtual queues

* economics of catering enterprise, finances

1. Ford, Robert C.
2. Laval, Bruce


U: The Cornell Hotel and restaurant administration quarterly. Vol. 46 (2005), No. 1. - 52-68.

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