Kwortnik, Robert J.
      Safeguarding hospitality service when the unexpected happens : lessons learned from the blackout of '03 / Robert J. Kwortnik.

KST: 3223-1-3
* sigurnost potrošača
* znanstveni članak
* disaster planning * blackout of 2003

* consumer safety and security

U: The Cornell Hotel and restaurant administration quarterly. Vol. 46 (2005), No. 1. - 13-39.

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