Piccoli, Gabriele
      Using information technology to improve customer service: evaluating the impact of strategic opportunities / Gabriele Piccoli, Luis D. Anglada, Richard T. Watson. - 2004.

KST: 73; KST: 216-2
* informatika i turizam * kvaliteta u turizmu
* znanstveni članak
* IT-enabled customer service * customer service life cycle * IT-driven change

* tourism and informatics * quality in tourism

1. Anglada, Luis D.
2. Watson, Richard T.


U: Journal of quality assurance in hospitality & tourism. Vol. 5 (2004), No. 1. - 3-26.

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