Using information technology to improve customer service: evaluating the impact of strategic opportunities, 3-26.
Implications of Chinese casino visitor : characteristics in South Korea, 27-41.
Satisfaction and destination loyalty: a comparison between non-repeat and repeat tourists, 43-59.
General manager perceptions of guest satisfaction measurement systems in the hotel industry, 61-72.
Importance and measurement of entrepreneurial quality and processes in tourism, 73-90.
Evaluation of hotels to accommodate disabled visitors, 91-101.