Mason, David D. M.
      Guest perceptions and uncertaint: a study of the hotel booking process / David D. M. Mason, Elisabeth Roberts.

KST: 4221-1; KST: 2221
* percepcije * hotelijerstvo
* znanstveni članak
* hotel booking system * guest perception * hotel loyalty * on-line booking * training needs

* perceptions * hotel industry

1. Roberts, Elisabeth


U: International journal of hospitality and tourism administration. Vol. 5 (2004), No. 3. - 49-68.

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