The five mythical habits of highly ineffective leadership: the anecdote is the antidote in the games professionals play, 1-15.
Reasons for employee turnover among room attendants: managers' perspectives, 17-38.
Influences of campus recruiting on applicant attraction to hospitality companies, 39-51.
Perceptions of job satisfaction and job performance in the timeshare industry, 53-67.
Achieving top level performance from a multicultural workforce, 69-76.
Making employee turnover calculations useful, 77-89.