An integrated approach to strategic management for the lodging industry, 1-16.
Managing the aftermath of terrorism: the Bali bombings, travel advisories and Singapore, 17-31.
An examination of quality management in luxury hotels, 33-59.
Cross-cultural service encounters in the hospitality industry and the effect of intercultural sensitivity on employee performance, 61-77.
Exploring the use of activity based costing in the restaurant industry, 79-96.