Beck, Jeff
      Mystery shopping in lodging properties as a measurement of service quality / Jeff Beck, Li Miao.

KST: 2416-2
* kvaliteta u turizmu
* znanstveni članak
* mystery shopping * lodging * hotel senior managers * perceptions

* quality in tourism

1. Miao, Li


U: Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 1-2. - 1-21.

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