Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 1-2
1.
Pyo, Sungsoo
- - urednik
Inv. br.: č2004/016-1-2
Mystery shopping in lodging properties as a measurement of service quality
, 1-21.
The use of importance performance analysis in the hospitality industry: a comparison of practices
, 23-45.
Dimensions of perceived training quality: a comparison of measurements
, 47-70.
An integrated approach to service quality in hotels
, 71-85.
Impact of guest reward programs on the firms' performance
, 87-109.
Multidimensional scaling analysis in the determination of hotel quality dimensions - Patagonia, Argentina
, 111-128.
The natural state: nature-based tourism and ecotourism accreditation in Tasmania, Australia
, 129-146.