Sign.: T-92
International conference on service management
(Angers ; 2001)
International conference on service management : proceedings = Conférence internationale sur le management des services : actes, Angers, France, 22 & 23 mars 2001. - Angers : Presses de l'Universite d'Angers, 2001. - 480 str ; 24 cm
ISBN 2-903075-87-5
KST: 92
* skupovi, zbornici
* zbornik skupa
* gatherings, proceedings
Inv. br.: k2004/001
A study of obstacles impeding human resources development and management in the hospitality and tourism sectors, str. 39-49.
- From Guanxi to customer relationship marketing : origins, development, and implications for optimization in the hospitality industry, str. 101-108.
- The travel service industry in transition, str. 109-119.
- A benefit segmentation approach to historic houses' visitors market, str. 131-142.
- An analysis of the relative competitiveness of restaurants' services using service quality indices, str. 207-221.
- Personality characteristics, attitude towards risk and decisional orientation of the small business entrepreneur : a case study of hotel/restaurant managers, str. 259-275.
- Marché concurrentiel et réseau de services : le cas de la restauration rapide, str. 277-293.
- Management du tourisme et espace geographique, str. 449-456.
- Predicting hotel choice decision and segmenting hotel consumers : a comparative assessment of a recent consumer based approach, str. 469-480.