Mattila, Anna S.
      The role of call centers in mollifying disgruntled guests / Anna S. Mattila, Daniel J. Mount. - 2003.

KST: 2412; KST: 3223-1-1
* unutarnja organizacija ugostiteljskog poduzeća * ponašanje potrošača
* znanstveni članak

* internal organization of catering enterprise * consumer behaviour

1. Mount, Daniel J.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 4. - 75-80.

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