Achieving competitiveness through knowledge management, 1-4.
Implications of "new economy" traits for the tourism industry, 5-23.
Knowledge management for quality improvements in hotels, 25-59.
Knowledge supply chain matrix approach for balanced knowledge management : an airline industry firm case, 61-73.
The knowledge café : a knowledge management system and its application to hospitality and tourism, 75-88.
Cross-border destination management systems in the Alpine region : the role of knowledge networks on the example of AlpNet, 89-107.
Towards using knowledge discovery techniques in database marketing for the tourism industry, 109-131.