Namasivayam, Karthik
      The customer's role in the service encounter : the effects of control and fairness / Karthik Namasivayam, Timothy R. Hinkin. - 2003.

KST: 3223-1-1
* ponašanje potrošača
* znanstveni članak

* consumer behaviour

1. Hinkin, Timothy R.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 44 (2003), No. 3. - 26-36.

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