Sign.: X-658.8
Schaaf, Dick
     Keeping the edge : giving customers the service they demand / Dick Schaaf. - New York : Dutton, 1995. - X, 358 str. ; 24 cm
ISBN 0-525-93799-4.

UDK: 658.8

* knjiga
* customer services

Inv. br.: 2003/057

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