Sign.: X-658.8
     Best practices in customer services / edited by Ron Zemke and John A. Woods. - New York : HRD Press Amherst, 1999. - XVII, 414 str. ; 28 cm
ISBN 0-8144-7028-9.

UDK: 658.8

* knjiga
* marketing * customer services

1. Zemke, Ron
2. Woods, John A.


Inv. br.: 2003/056

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