Sign.: X-658.8
     Breakthrough customer service : best practices of leaders in customer support / editor and contributor Stanley A. Brown. - Toronto : John Wiley & Sons, 1997. - XVIII, 434 str. ; 24 cm
ISBN 0-471-64232-0.

UDK: 658.8

* business * customer services

1. Brown, Stanley A.


Inv. br.: 2003/048

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