Verma, Rohit
      Understanding customer choices : a key to successful management of hospitality services / Rohit Verma, Gerhard Plaschka, Jordan J. Louviere.

KST: 4221-2
* odluke
* znanstveni članak

* decisions

1. Plaschka, Gerhard
2. Louviere, Jordan J.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 43 (2002), No. 6. - 15-24.

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