The Canadian air transport industry : in crisis or in transition?, 5-16.
Loyalty marketing and frequent flyer programmes : attitudes and attributes of corporate travellers, 17-34.
Marketing and destination growth : a symbiotic relationship or simple coincidence?, 35-51.
Measurement of tourist satisfaction with restaurant services : a segment-based approach, 52-68.
Marketing to the Welsh diaspora : the appeal to hiraeth and homecoming, 69-80.
Marketing London in a difficult climate, 81-88.
Communicating in a crisis : the British tourist authority's responses to the foot-and-mouth outbreak and 11th September, 2001, 89-100.
Tourism and the media, 101-103.