Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 3 (2002), No. 1-2
1. Pyo, Sungsoo - - urednik
Inv. br.: č2002/070-1-2
Benchmark in the conference hospitality industry, 1-18.
- Applications of business process redesign in hotel daily operations: the impact of redesigning airport van pickup process on hotel customer satisfaction, 19-33.
- Applications of the Rasch Model to customer satisfaction in the destination of Marbella, 35-51.
- I would have felt better if only ...Or, how to enhance customer satisfaction following service problems, 53-67.
- The effects of service recovery on repeat patronage, 69-94.
- Recruiting the best: a study in attracting hospitality management students for entry-level management positions, 95-107.
- Promotional strategies and travelers' satisfaction during the Asian financial crisis: a best practice case study of Thailand, 109-124.
- Tourist local systems and teritorial development, 125-131.
- CHRIE graduate research conference and quality assessment websites, 133-137.
- WWW Review, 139-142.