Wöber, Karl W.
A heuristic model for benchmarking SME hotel and restaurant businesses on the internet / Karl W. Wöber.
KST: 216-2; KST: 735
* kvaliteta u turizmu * informatika i turizam
* znanstveni èlanak
* quality in tourism * tourism and informatics
* hospitality management * SMEs (small and medium enterprises) * benchmarking * decision support systems * Internet
U: Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 3-4. - 49-70.
