Creative approaches to the Americans with Disabilities Act : Jane Boyd Ohlin, 19-23.
Why innkeepers go to court : an update, 23-27.
Developing a market plan : lessons from the inn at Plum Creek, 35-42.
Attracting business travelers to a resort, 43-47.
Marketing communications, 48-53.
Marketing to the affluent : a look at their expectations and service standards, 54-58.
Holiday Inn : new rooms in the inn, 59-67.
a strategic look at lodging trends, 28-34.