Richards, Greg
European Association for Tourism and Leisure Education (ATLAS), Customer service and service quality in tourism and leisure
(München ; 1999)
      The European Association for Tourism and Leisure Education (ATLAS): Munich conference on customer service and service quality in tourism and leisure / Greg Richards. - 2000.

KST: 132; KST: 216-2; KST: 102
* obrazovne institucije * kvaliteta u turizmu * Europa
* prikaz skupa

* educational institutions * quality in tourism * Europe

U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4. - 107-111.

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