Factors affecting hotel industry development in Portugal, 23-46.
An exploratory comparison of customer service satisfaction in hospitality-oriented and sports-oriented businesses, 3-22.
Private landowner attitudes concerning public access for outdoor recreation: cultural and political factors in the United States, 47-65.
Customer expectations: a conceptual model for understanding the expectations continuum, 67-81.
A primer on software: warehousing, marting, and mining hospitality data for more effective marketing decisions, 83-96.