Training: quantifying the financial benefits, 10-15.
Strategic management accounting : a UK hotel sector case study, 16-21.
The relationship between strategy and entrepreneurship : the US restaurant sector, 22-26.
Towards an understanding of employee empowerment in hospitality services, 27-32.
The emergence of hotel consortia as transorganizational forms, 4-9.
Is chaos good for your profits?, I-III.
Human resource management in Chinese hotels, IV-VI.