An appraisal of UK hotel quality grading schemes, 10-18.
Employee feeding - productivity and performance, 19-22.
Hospitality industry employment: emerging trends, 23-26.
Measuring guest satisfaction in uK-based international hotel chains : principles and practice, 27-31.
A review of dining-out patterns in Britain, 3-9.
Applying global concepts to individual hotels at Park Inn International, I-II.
Blame ... anything!: causal attribution in the hotel sector, II-V.
Hospitality management students' image of the hospitality industry, V-VIII.