Wishful thinking and rocket science, 15-19.
Industry operating indices : time for greater diversity?, 20-28.
Data warehousing : the latest strategic weapon for the lodging industry?, 28-35.
The year 2000 problem : how a Hong Kong hotel is dealing with Y2K, 36-41.
The Internet as a distribution channel, 42-54.
Indian gaming : are tribal employees being promoted to management positions in Arizona casinos?, 56-63.
The innocents abroad : do students face international internships unprepared?, 64-69.
Curriculum review : how industry views hospitality education, 70-78.