Kandampully, Jay
      Service system: a strategic approach to gain a competitive advantage in the hospitality and tourism industry / Jay Kandampully, Ria Duddy.

KST: 333; KST: 722
* turističke usluge i proizvodi * društveno-ekonomsko planiranje, prognoziranje i trendovi - metode i instrumenti
* znanstveni članak

* tourist services and products * social and economical planning and forecasting, trends - methods and instruments
* competitive advantage * service system * empowerment * service guarantee * service recovery * tourism and hospitality management

1. Duddy, Ria


U: International journal of hospitality and tourism administration. Vol. 2 (2001), No. 1. - 27-47.

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