Kasavana, Michael L.
      Quality issues in hospitality web site design and operation / Michael L. Kasavana.

KST: 73; KST: 216-2
* informatika i turizam * kvaliteta u turizmu
* znanstveni članak

* tourism and informatics * quality in tourism
* E-commerce * web site * web design * web technology * Internet * multimedia * benchmarks * quality standards * brand loyalty

U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 1. - 83-103.

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