Laws, Eric
      Service quality in tourism research: are we walking tall (yet)? / Eric Laws.

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism
* qiality * service sector research * tourism research * hospitality research

U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 1. - 31-56.

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