Backman, Kenneth F.
      An assessment of service quality in a nature-based tourism setting / Kenneth F. Backman, Sheila J. Backman, Joanne Malinovsky.

KST: 216-2; KST: 81-18-1
* kvaliteta u turizmu * održivi turizam
* znanstveni članak

* quality in tourism * sustainable tourism
* nature-based tourism * service quality * zones of tolerance * programming attributes

1. Backman, Sheila J.
2. Malinovsky, Joanne


U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 2. - 9-29.

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