Gyimóthy, Szilvia
      Service quality: a self-perpetuating concept? / Szilvia Gyimóthy.

KST: 216-2
* kvaliteta u turizmu
* znanstveni članak

* quality in tourism
* service quality * neo-service paradigm * customer perspective

U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 2. - 31-57.

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