Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 2
Inv. br.: č2000/025-2
Strategy implementation and quality improvement precess: an important research perspective
, 1-7.
An assessment of service quality in a nature-based tourism setting
, 9-29.
The impact of cultural distance on perceived service quality gaps: the case of alpine tourism
, 59-75.
Service quality: a self-perpetuating concept?
, 31-57.
Profiling for the high-performance workplace: a case study example
, 77-88.