Mattila, Anna
      When does mood matter? An examination of two types of hospitality service encounters / Anna Mattila.

KST: 4221-5; KST: 2221
* zadovoljstvo, motivacije * hotelijerstvo
* znanstveni članak

* satisfaction, motivations * hotel industry
* mood bias * brief service encounters * extended encounters * hotel * food and beverage

U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 7 (2000), No. 3. - 55-65.

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