Nield, Kevin
      Quality certification in the hospitality industry : analyzing the benefits of ISO 9000 / Kevin Nield, Metin Kozak.

KST: 2221; KST: 2415
* hotelijerstvo * klasifikacija, kategorizacija, standardizacija
* znanstveni članak

* hotel industry * classification, categorization, standardization

1. Kozak, Metin


U: The Cornell Hotel and restaurant administration quarterly. Vol. 40 (1999), No. 2. - 40-45.

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