Pizam, Abraham
      Customer satisfaction and its measurement in hospitality enterprises / Abraham Pizam, Taylor Ellis.

KST: 4221-5
* zadovoljstvo, motivacije
* znanstveni članak

* satisfaction, motivations
* customer satisfaction * service quality * hospitality industry

1. Ellis, Taylor


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 11 (1999), No. 7. - 326-339.

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