Samenfink, William H.
      Are you ready for the new service user? / William H. Samenfink. - 1999.

KST: 731
* rezervacijski i distribucijski sustavi
* znanstveni članak

* reservation and distribution systems
* Internet * service quality * service users * service research

U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 6 (1999), No. 2. - 67-73.

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